1. OVERVIEW
At Midsummerr, we want you to be completely satisfied with your purchase.
Paddle.com is the Merchant of Record for all our transactions. This means Paddle handles payment processing, invoicing, and refund processing on our behalf.
2. 14-DAY MONEY-BACK GUARANTEE
We offer a 14-day money-back guarantee on all purchases. No questions asked.
- All purchases (credits or subscriptions) are eligible for a full refund within 14 days of the purchase date
- No reason required - simply request a refund and we'll process it
- Full refund of the amount paid to your original payment method
3. HOW TO REQUEST A REFUND
To request a refund within the 14-day window:
- Email: [email protected]
- Subject Line: "Refund Request"
- Include: Your account email address and date of purchase
Processing Time:
- We will process your refund request within 3-5 business days
- Refunds typically appear in your account within 5-10 business days, depending on your payment provider
4. SUBSCRIPTIONS
You may cancel your subscription at any time:
- Through your account settings dashboard
- By contacting Paddle customer support at paddle.com
- By emailing [email protected]
Cancellation within 14 days: You will receive a full refund.
Cancellation after 14 days: You will retain access through the end of your current billing period. No further charges will be made.
Important: To avoid being charged for the next billing period, cancel at least 48 hours before your renewal date.
5. CREDIT PURCHASES
- Credit purchases are eligible for a full refund within 14 days of purchase
- After 14 days, unused credits remain in your account for future use
6. EU CONSUMER RIGHTS
If you are a consumer located in the European Union, you have statutory rights including the 14-day right of withdrawal. This policy complies with and does not limit those rights.
Nothing in this policy affects your rights as a consumer to rely on mandatory provisions of local law.
7. CONTACT US
For refund requests or billing questions:
Email: [email protected]
Response Time: 3-5 business days
SUMMARY
✓ 14-Day Money-Back Guarantee - all purchases, no questions asked
✓ Full Refund within 14 days of purchase
✓ Easy Process - just email [email protected]
By making a purchase on Midsummerr, you acknowledge that you have read and agree to this Refund Policy.